GENERAL TERMS AND CONDITIONS OF SALE OF THE SITE https://ny.bustronome.com/
The online sale of Vouchers on the site https://ny.bustronome.com/ is for individuals and professionals. These general terms and conditions of sale (« GTCS ») are intended to govern exclusively all relations between the company Bustronome NYC LLC, operating under the name « Bustronome », company which the registered office is located at 60 Broad street 10004 New York city These General Terms and Conditions apply to the exclusion of any other document, with the exception of special conditions of sale which may be applicable. If such special conditions exist, they are specified on the presentation page of the event
The fact of making a reservation or a pre-reservation on the site entails acceptance and full acceptance of these GTCS, which you expressly acknowledge. As such, you waive any and all contradictory documents. Bustronome reserves the right to modify all or part of the GTCS at any time. You are therefore invited to regularly take note of the GTCS, which are permanently accessible on the link https://ny.bustronome.com/. If you do not accept the Terms and Conditions, you agree not to use the site or any of the services available on the site. The applicable GTCS are those in effect on the date of validation of the reservation
« Voucher » means the official document produced by our system, which corresponds to a title and which proves that the customer, who is the holder, is entitled to board in the Bustronome whether it is for a Regular Service or where an Event takes place;
“Regular Service” means one of our sightseeing lunch, afternoon tea, dinner as defined on the Site under the category “Our Offer”. It features a standard departure time, itinerary, menu (applicable for a defined period), duration…;
« Customer » means any Internet user using the Bustronome services available on the Site, as an individual and / or professional;
« Personal Data » means your name, mailing address, e-mail address, telephone number, your connection details and, more generally, any data concerning you that is personal in the sense of the legislation in force in the USA and that is collected through the use of the Site;
« Event » means lunches, dinners or any other event (such as snacks, breakfast) that is open to the public and is produced or organized by the Organizer. Typically this would refer to larger number of people;
“Privatization” means lunches, dinners or any other event (such as snacks, breakfast) that is not open to the public and is produced or organized by the Organizer. Typically this would refer to larger number of people up to the full seating capacity and could be referred to as a “Private Hire” as opposed to a Regular Service;
« Pre-Booking Fee » means the fee for Pre-Booking an Event or a Privatization
« Reservation Fee » means the cost of booking a Voucher on the Site. In most of the situations the Reservation Fee will refer the Price but exceptions could be made where Bustronome accepts partial payments;
« Organizer » means any person organizing an Event or a Privatization on behalf of a group of people;
« Pre-Booking » means the service by which Bustronome allows customers to put an option to purchase Vouchers for an Event or a Privatization;
« Price » means the unit value of a Voucher; this value includes all taxes, service charge and Reservation Fee when relevant;
« Global Price » means the total amount of the cumulative Prices of the Vouchers that are the subject of a Reservation; this amount includes all taxes, service charge, Pre-Booking Fee or Reservation Fee when relevant;
« All-Inclusive » means the (Global) Price to which fees are added; this amount includes all taxes and service charge;
« Reservation » means any firm and definitive order of Vouchers carried out on the Site or over the phone;
« Site » means the website accessible via the url https://ny.bustronome.com/, regardless of the reception terminals (computer, television, telephone, smartphones, in particular I-Phone or Blackberry, tablets, in particular Ipad or Kindle, and other terminal allowing the reception, consultation and use of services of communication to the public online), and functionalities of these services (downloading, consultation, etc.), whatever the main destination (United Kingdom or abroad)
Depending on the situation, you may either make a Reservation (effectively a firm booking) and / or pre-book an Event, a Privatization. For bookings over 8 people, customer need to contact us and our Bustronome team
In both cases, you are invited to identify yourself and/or fill in your details
You agree that the information you enter in this registration process is accurate and correct
4.1 As part of a Reservation (firm booking)
You are invited to select the Regular Service, date, number of places you want from the list of “Our Offers” on the site
After selecting the Regular Service, the date and the number of places you want, a summary allows you to check the elements of the current Reservation
You must then check that these items correspond to your choice. If one of these items does not suit you, you can at any time click on the icon « Modify your order » and correct the elements of your selection
This summary is provided for information only and does not constitute a definitive reservation at this stage
Once you agree the summary of your selection:
– You are invited to read and accept these GTCS and any special sales conditions applicable. If this is the case, the said special conditions are specified. You must therefore read the summary in full to verify that you also accept the special conditions attached to it before definitively validating your order;
Copies of the GTCS applicable to your reservation can be sent to you by e-mail in PDF format.
– You are invited to pay online Only with a Mastercard debit or credit card. For this purpose, the Reservation is blocked for a few minutes in order to allow you to make the payment. As soon as the payment is validated by Bustronome, an e-mail confirming your order is sent directly to you
Your order is final and binding only upon receipt of the confirmation email sent by Bustronome and accompanied by the Reservation purchased. A copy of the GTCS applicable on the day of your reservation can be sent to you in the confirmation email upon request
4.2 As part of a Pre-Booking for a Privatization
Please read our description on the Site beforehand. You will be able to download special conditions in a pdf format
In order to confirm your Pre-Booking, please contact us by email : NYC@bustronome.com or by phone 332 456 2955 (cost of a local call)
Each Privatization has to be paid in full prior to the service day.
A Gift card cannot be refunded unless Bustronome decides to proceed with the refund of it. In such a case, you will be reimbursed directly by Bustronome onto the credit card use for the payment. Refund will be equivalent to the Gift card value
As a general rule , if Bustronome was to cancelled a tour a full refund will be processed on the same day the tour was cancelled, if the the guest was to cancel a tour less than 72 hours Bustronome will not make any refunds, if the tour was to be cancelled more than 72 hours before the tour, Bustronome will be offering the guest a Gift Voucher of the same amount with a validity of up to 18 months.
Changes are possible subject to availability and prior approval of Bustronome
Apart from these conditions, no modification or cancellation of your booking can be made. As such the bus cannot wait for latecomers and refunds will not be given.
In case of cancellation or modification of the time, place or in case of postponement of the date of the Event, you will be informed by Bustronome with an e-mail sent to the address which you have communicated and / or if necessary by SMS sent to the mobile phone number you provided when creating your account.
It is specified that in case of postponement, no reimbursement can be made.
In any case and considering the risks associated with electronic messaging, Bustronome cannot guarantee that you will receive an email or an SMS. Therefore, Bustronome recommends that you check during the 24H that precedes the event.
The Events take place under the sole responsibility of the Organizer.
Vouchers cannot be refunded unless the Event has been cancelled and Bustronome decides to proceed with the refund of the Vouchers. In such a case, you will be reimbursed directly by Bustronome. The refund is made for the Global Price and no extra fees will be paid out
Changes are possible subject to availability and prior approval of Bustronome
Apart from these conditions, no modification or cancellation of your booking can be made. As such the bus cannot wait for latecomers and refunds will not be given
In case of cancellation of the event or modification of the time, place or in case of postponement of the date of the Event, you will be informed by Bustronome with an e-mail sent to the address which you have communicated and / or if necessary by SMS sent to the mobile phone number you provided when creating your account.
It is specified that in case of postponement of the Event, no reimbursement can be made.
In any case and considering the risks associated with electronic messaging, Bustronome cannot guarantee that you will receive an email or an SMS. Therefore, Bustronome recommends that you check during the 24H that precedes the event.
For a Privatization or Private Hire, the same conditions will apply compared with the precedent point 6
When ordering, you choose the number of seats corresponding to your wish. The seating plan is carried out according to the Organizer’s requirements in case of an Event subject to availability. Reservations are made in real time. Thus, during the ordering process, you are informed in real time of the availability. In case of unavailability, you will automatically be offered other available slots
For groups above 8 people please refer to the number of seats below
The Voucher price is indicated in dollars, all taxes and service charge included as defined in point 3
A Reservation Fee almost always refers to the full value of a Voucher. The Reservation Fee will be equivalent to the Price accordingly.
Bustronome reserves the right to modify the Prices at any time
The Bustronome has a seating capacity of 38 seats divided into tables of 2,4 and 6 or 8 people. As availability is concerned and information in real time (Refer to point 8), please note that group of people above 8 persons – typically Events – will be allocated more than one table. The seating plan of each service is managed by Bustronome team.
We know how to cater for any type of nutritional constraints. However, it is necessary to notify us online or by phone at 332 456 2955.
It is important to note that the NYC regulation does not allow us to sell alcohol on board. Bustronome will NOT allow customers to take opened bottle with content left with them also,
We have a gift card system in the form of a code, which will allow the recipient to come for a Regular Service according to their availability. The gift card is valid for Reservation for a period of 12 months.
You can purchase it directly on our website, if you need further information please contact us : 332 456 2955.
The dining room is located on the upper deck of Bustronome, we cannot provide disability access unfortunately for this reason
Space is limited on board Bustronome so prams, bassinets and pushchairs are not permitted on board. Highchairs are not available either. However we will accommodate for children on the condition that we are notified in advance so we can reserve a larger table
We reserve the right, when necessary, to alter or withdraw on board services and facilities. More specifically Bustronome has the right to alter the specificities, length, itinerary of the tour in case of adverse weather conditions, road closures, social protests…
You must follow instructions given by our crew when on board Bustronome
For safety reasons smoking is not permitted on board
Bustronome may refuse to carry any passengers, or direct any passenger to disembark, where the behavior of that passenger is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or coach
Bustronome will not be liable for any loss, damage or delay to any persons or their possessions whilst getting on board or disembarking from the coach or during the tour which may arise from or be in any way connected with any act, omission or negligence of any person employed by Bustronome.
Bustronome will not be liable for death or personal injury to any persons .
Only online payment by credit card is accepted.
Credit cards accepted is Mastercard.
Payment by credit card allows you to book Vouchers online and immediately, firmly and definitively
The transaction is immediately debited to your credit card after verification of the credit card data, upon receipt of the debit authorization from the company issuing the credit card you use
By communicating your credit card information, you authorize Bustronome to debit your credit card from the amount corresponding to the all-inclusive Price or Global Price. As such, you declare to be the holder of the credit card to debit and that the name on the card is actually yours
In case the debit of the all-inclusive Price or Global Price is impossible, the online sale is immediately void by right and the Reservation cancelled
All payments made on the site are secured through our payment service provider, Barclays, which is the only recipient of your bank details
In addition, to protect you from fraud, your bank may ask you for an authentication code to verify that you are the owner of the bank card used
You declare that you are fully aware of the characteristics and limits of the Internet network, by which Bustronome makes available the Site
You therefore agree that:
– The transmission of data over the Internet only carries relative technical reliability, as they travel on heterogeneous networks with varying technical characteristics and capacities, which are sometimes saturated at certain times of the day;
– Data circulating on the Internet is not protected against possible misappropriation and can be captured by the information disseminated
– It is impossible to control the use that could be made of it by third parties on the Internet
As a result, Bustronome cannot be held liable for any of the above events. Bustronome shall not be liable for any force majeure, including in particular the malfunction of the Internet, telephone lines, reception equipment preventing or hindering the use of the Site
By booking online, you agree to comply with the provisions of the general terms and conditions of sale (“GTCS”) applicable at the time of your Reservation.
Violation of the provisions of the GTCS may result in the suspension of access to the Site, without prejudice to any damages that may be requested by Bustronome.
Consequently, Bustronome reserves the right to refuse any Reservation that contravenes or has contravened the provisions of the GTCS
You are responsible for all the data you enter directly on the Site. Bustronome draws your attention to the fact that it is up to you to put in place all the necessary measures to preserve the confidentiality of your personal data
The information and your personal data are required to manage your booking and our business relations, sending https://ny.bustronome.com/ newsletters and sending « email alerts »
Before you place your order, you must update your contact information and make sure that your personal data is free of errors. Indeed, we can contact you to inform you in case of modification of schedule or place of the event or its possible cancellation
The person responsible for processing the personal data is Bustronome.
The personal data collected and processed by Bustronome are confidential
When you connect to the Site, a cookie automatically installs on the hard drive of your computer via the navigation software
These cookies are very light text files that store information about your site browsing (pages viewed, date and time of logon etc.) from the computer where the cookies are stored
You have the possibility to oppose the registration of these cookies. To do this, you can use your browser’s privacy and / or security options (such as Firefox, Explorer, Chrome, etc.). However, Bustronome draws your attention to the fact that, in such a case, access to certain services on the site may prove to be altered or even impossible
The Site and all elements that compose it, whether their structure, appearance or content (such as data, databases, texts, graphic texts, animated or non-animated images, sounds, drawings, graphics, logos, names, trademarks, designations, tabs, features, the content) are the property of Bustronome or are the subject of a rights grant granted for its benefit. The Site and its content are protected from any use not authorized by law or these GTCS
All rights to the Site and / or its contents (such as the right to reproduce, represent and / or distribute all or part of its content) other than those expressly granted under these GTCS shall be subject to express authorization from the holder of the rights in question. Consequently, any unauthorized use of the Site and / or its contents may be prosecuted on the basis of infringement and / or unfair competition and / or parasitism of the rights holder concerned
18.2. Intellectual property rights of third parties
All the elements of the Site downloaded by a third party in order to facilitate the visibility and the promotion of the events available on the Site are and remain the intellectual and exclusive property of the Site. No person is authorized to reproduce, exploit, re-broadcast or use, in any capacity whatsoever, parts of the site, whether software, visual or sound.
You hereby grant to Bustronome and where applicable any Bustronome subcontractor or representative (including IQ Engines, Inc) a worldwide, perpetual, irrevocable, nonexclusive, royalty free, fully-paid up, transferable right and license, with the right to sublicense (through multiple tiers) in respect of all of your intellectual property and other rights in the Content to copy, make derivative works of, distribute, transmit, publicly perform, publicly display, modify or adapt the Content, in whole or in part, for any and all purposes, in any manner, using any Media.
For any information or question, you can contact Bustronome by:
– Email: nyc@bustronome.com;
– Mail: Bustronome NYC LLC 60 Broad Street, 10004 NYC;
– Telephone from Monday to Sunday from 9 am to 9 pm at +1 332 456 2955
You agree to communicate primarily with Bustronome electronically. The computerized registers of Bustronome are authentic and are considered admissible, valid and opposable proof of the communications, reservations, payments and transactions between Bustronome and yourself.
The same probative value is attributed to ticking the words « I wish to reserve these places definitively for the [date of the Regular Service/Event/Privatization] at [time of the Regular Service/Event/Privatization], [venue of the Regular Service/Event/Privatization] and I accept without reserve the GTCS. Reservations are non-cancellable, non-refundable
You agree not to challenge the admissibility, validity, effectiveness or probative force of the elements of a nature or electronic format mentioned above on the basis of their electronic nature. Unless proved otherwise, these elements will be valid and binding between Bustronome and yourself in the same manner, under the same conditions and with the same probative force as any document that would be established, received or retained in writing on a physical medium.
We reserve the right, when necessary, to alter or withdraw on board services and facilities. More specifically Bustronome has the right to alter the specificities, length, itinerary of the tour in case of adverse weather conditions, road closures, social protests…
Our services include the offering the service of food and beverage as a part of the experience. Participation in Services that involve the preparation, purchase, service and consumption of food and/or beverages (“Food Service”) carries with it inherent risks that include but are not limited to health hazards resulting from improper transport, handling and storage, and food allergies that cannot be eliminated regardless of the care taken to avoid injuries. The specific risks vary, and can include but are not limited to food allergies (whether known or unknown) cooking food thoroughly; separating and not cross contaminating foods; chilling or refrigerating food appropriately; cleaning foodstuffs, instruments and hands used in and for food preparation; fire hazards. By accepting the Services, you, for yourself, those persons for whom you have purchased tickets of any of the Services, your and their heirs, personal representatives or assigns, agents, employees and affiliates do hereby assume all risks associated with Food Service. The Bustronome Parties cannot and do not assume or accept any risk of, responsibility for, or liability with respect to food allergies of any persons participating in the services, whether or not were made aware of any such food allergies.
In consideration of being permitted to participate in the Services where prepared food, cooked, perishable or otherwise are transported, further prepared, and consumed, you, for yourself, your heirs, personal representatives or assigns, agents, employees and affiliates, do hereby release, waive, discharge, and covenant not to sue any of the Bustronome Parties, its affiliates, direct or indirect, officers, employees, and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in the Services.
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